Returns Policy and Refunds

Returning Online Items

If you're not satisfied with any of your items, you can return them in one of the following ways:

• At the time of delivery: Simply hand the item(s) back to your delivery driver.

• Click & Collect: Return items to one of our colleagues when collecting your order.

We will arrange a refund to the original payment card.

Our team of pickers carefully selects only the freshest products with the longest expiry dates. If you're unhappy with any fresh food or flowers we've delivered, our Freshness Guarantee means you can return them to the driver and we’ll process a refund for you.

If you've already received your delivery and wish to return unwanted items:

• Contact our customer service team with your order number.

• We’ll be happy to offer a replacement or a refund.

• For perishable food items, returns must be made before the expiry or use-by date.

Please note: We are unable to accept returns for certain products due to health and hygiene reasons—such as toothbrushes—unless they are faulty.

For further assistance with your order, please call us on:
☎️ 01494 42 48 48

Receiving Your Refund

Once we receive the returned product(s), we’ll issue your refund using the same payment method you originally used.

• Credit or Debit Card: The refund will be credited back to your card. Please allow 3–5 working days for the amount to appear in your account.

If your item was purchased at a promotional price, your refund will reflect that price. For promotional offers like “Buy One Get One Half Price” or “3 for 2”, returning part of the promotion may affect the total refund amount, as the offer will no longer apply.

If you have any questions about refunds, please contact our customer service team:
☎️ 01494 42 48 48