Moo Local Terms & Conditions
Terms and Conditions
The following Terms and Conditions apply to all transactions on the moolocal.com and moolocal.co.uk websites. Please read them carefully and keep a copy for future reference.
Pricing & Availability
All product prices are in £ sterling and are exclusive of delivery charges. We reserve the right to change any advertised price before accepting an order.
"Previous prices" refer to prices at which we have previously sold the same product. All products are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled, you will be offered an alternative or given a refund for the unavailable product(s).
Authenticity
We guarantee that all advertised products are 100% genuine.
Images
Product images are for illustrative purposes only and may differ from the actual product. Due to differences in screen displays, product colours may also appear different from those shown on the website. All images on moolocal.com and moolocal.co.uk are copyright protected and may only be used if the source is credited as:
© moolocal.com or moolocal.co.uk
Product Details
Some products may feature associated images. These are intended as visual references only and should not be considered exact representations.
Delivery
We deliver to most areas in Chesham and Amersham. If we are unable to fulfil your order due to your geographical location, a full refund will be issued if payment has already been made.
Please see our website for detailed delivery charges.
Due to the nature of online ordering, it is not possible to select a specific delivery date.
For larger orders, please ensure someone is available to accept the delivery.
Order Payment
Online payments can be made using supported payment methods listed on our website. Payment is debited from your account prior to dispatch.
We take all reasonable precautions to keep your order and payment details secure. However, unless we are found negligent, we cannot be held liable for any loss caused by unauthorized access to information you provide while ordering from moolocal.com or moolocal.co.uk.
Important: Delivery charges vary by area. It is essential that you select the correct delivery location during checkout. Failure to do so may result in your order being cancelled.
Returns & Order Cancellation
For full details on returns and order cancellations, please visit our FAQ page.
Cancelling Orders
Outside of peak seasons (e.g., Christmas), orders are typically dispatched on the same or next working day after receipt.
If you wish to cancel before your order is dispatched, please notify us via email. If the order hasn’t been dispatched, it will be cancelled with no charge.
If you cancel after your order has been sent or after receiving the goods, you must follow the standard returns process detailed on our FAQ page, including information on the EU Distance Selling Directive.
Returned goods must be unused, unopened, and in the same condition as originally dispatched. We will not accept returns for refund or exchange if the items have been used or are not in their original condition (unless faulty).
You must email us in advance to confirm which items are being returned. Returns will be collected by one of our delivery drivers. There is no charge for returns, unless the item is not faulty.
Any free gifts that came with the product must also be returned. Please inform the delivery driver of the return details and reason.
Refunds will be processed to the original payment method within 2–3 working days.
These terms do not affect your statutory rights.
Order Confirmation
You will receive an email confirming receipt of your order. We reserve the right to decline any order. All orders are accepted subject to these Terms and Conditions.
Security
We make every effort to keep your order and payment information secure. However, unless we are negligent, we cannot be held responsible for any loss resulting from unauthorized access to the data you provide.
Data Privacy
For details on how we handle and protect your personal information, please refer to our Privacy Policy.
Legal
These Terms and Conditions do not affect your statutory rights as a consumer.
Sales on this website are governed by English law, and you agree to submit any disputes to the exclusive jurisdiction of the English courts.
All orders are subject to these Terms and Conditions. No amendments will be accepted unless agreed in writing by us.
