Gift Card Service Terms.

Gift Card Services Terms and Conditions

We are pleased to offer you the opportunity to participate in and use our Gift Card Services, which are made available to you in accordance with these terms and the accompanying agreement (the “Agreement”). The term “Moo Local” includes both you and any entity you represent or act on behalf of.

By accessing or using the Gift Card Services, you represent that you have read, understood, and agree to be bound by these terms, along with all rules, policies, and guidelines provided by Moo Local, including our Terms of Use and Privacy Policy (collectively, the “Agreement”).

This Agreement enables you to access specific gift card services offered by Moo Local for the issuance and management of gift cards to your customers (collectively, the “Gift Card Services”).

Moo Local reserves the right to update or modify these Gift Card Service Terms at any time by posting the revised terms on the Moo Local website. You are advised to review these terms regularly for any changes. If you do not agree to any updates or amendments, you must discontinue use of the Gift Card Services.

1. Services and Scope

The Gift Card Services are intended for business use in managing gift cards issued to your customers (the “Customers,” and such cards, the “Gift Cards”). This Agreement governs your use of the Gift Card Services, including all related services for the issuance and management of Gift Cards.

This Agreement may be available in languages other than English. In the event of any discrepancies between this English version and a translated version, the most recent English version shall prevail.

2. Access and Use of Gift Card Services

Moo Local grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Gift Card Services solely for your internal business purposes, subject to all limitations imposed by Moo Local.

3. Compliance with Laws

You agree to use the Gift Card Services solely for lawful purposes. You must comply with all applicable local, regional, and national laws, regulations, and requirements (“Applicable Laws”), including those relating to data privacy, data security, and consumer protection (e.g., under the Consumer Protection Act (“CPA”)).

Moo Local is responsible for managing any funds loaded onto the Gift Cards in compliance with Applicable Laws. This may include, where required, holding such funds in escrow or separate accounts. You are responsible for handling any unclaimed or abandoned balances under Applicable Laws, based on your maintained records.

4. Gift Card Terms and Issuance

Moo Local is responsible for developing, producing, and distributing all materials, terms, and processes required to issue and manage Gift Cards (the “Program Materials”).

All Gift Cards issued through the Gift Card Services must comply with the restrictions outlined in Exhibit A, and you must ensure all Program Materials comply with Applicable Laws.

Moo Local will:

  • Respond to all customer inquiries regarding Gift Cards.

  • Deliver Program Materials and required documentation to Customers.

  • Obtain all legally required authorizations from Customers prior to issuing Gift Cards.

We are solely responsible for:

  • Offering and accepting Gift Cards in compliance with Applicable Laws.

  • Maintaining all Gift Card-related records.

  • Covering all costs associated with administering the Gift Cards.

  • Handling any disputes, investigations, or error claims related to Gift Cards.

Moo Local also manages the daily fund flow associated with Gift Cards. We warrant that all Gift Cards will be 100% funded at all times by deposits made by Customers. Moo Local will oversee and manage this funding process and is liable for any funding shortfalls.

5. Indemnification and Limitation of Liability

A. Indemnification

In addition to your obligations under the Moo Local Terms of Use, you agree to indemnify and hold harmless Moo Local and its officers, directors, employees, agents, and suppliers from and against all third-party claims, damages, liabilities, and expenses (including legal fees) arising out of:

  • Your breach of the Agreement.

  • Your negligence or misconduct in using the Gift Card Services.

  • Your violation of Applicable Laws.

  • Any issues related to Gift Cards, including unfunded balances, fraud, or unauthorized use.

  • Claims from Customers or third parties regarding your Gift Card practices.

B. Limitation of Liability

In addition to the limitations set forth in our Terms of Use, Moo Local’s total financial liability for Gift Card Services will not exceed the total fees paid by you to Moo Local over the preceding six (6) months. Moo Local does not issue Gift Cards and bears no liability for any losses, fraud, or operational issues related to your Gift Card program.

6. Moo Local Rights

A. Moo Local may modify, suspend, or terminate the Gift Card Services at any time, for any reason, without prior notice. Not all services or features are available in all regions.

B. Moo Local reserves the right to refuse service to anyone, at any time, for any reason.

C. Moo Local may suspend or terminate your access to the Gift Card Services if, in its sole discretion, it determines you are in violation of its Acceptable Use Policy or these terms.

D. Any verbal or written abuse (including threats or retribution) directed at Moo Local employees, officers, members, or customers may result in immediate termination of your Gift Card Services.

Exhibit A – Gift Card Parameters and Limits

1. General Terms

All Gift Cards must:

  • Not be reloadable.

  • Not be redeemable for cash.

  • Have no activation fees, service charges, or value-reducing fees.

  • Not be used to compensate customers for unshipped goods in lieu of a refund.

  • Clearly state the expiration date on the face of the card or confirm that funds never expire (in compliance with Applicable Laws).

  • Be single-use and closed-loop (redeemable only at your business locations).

2. Limits

No Gift Card may be issued in a denomination greater than £100 GBP, unless otherwise approved by Moo Local. Moo Local reserves the right to lower this limit at its sole discretion with prior notice. You must actively manage the issuance of Gift Cards to prevent misuse, fraud, or other illegal activity.

3. Branding

Each Gift Card must display the Moo Local logo and include your business name on the front. You may co-brand the card with Moo Local.

Moo Local
Alexander Street
Chesham, HP5 3HA
Buckinghamshire, United Kingdom