Shipping policy

🚚 Delivery Information

Delivery Time
When you place an order on our website, we aim to deliver it directly to your door within 30 to 90 minutes or less.
Please note: Delivery times may vary due to unforeseen circumstances, such as:

  • Weather conditions – Bad weather may cause delays.

  • Traffic disruptions – Roadworks, accidents, or fallen trees can impact delivery time.

  • Roadblocks or local events – These may require route changes.

  • Technical issues – System or routing errors can occasionally occur.

  • High order volume – During peak times, deliveries may take longer.

πŸ›οΈ Click & Collect (Local Pickup)

We also offer a Click & Collect service from your local store, with orders ready for pickup within 30 to 60 minutes.

  • You can book a time slot in advance.

  • Add a few items to your basket to secure your slotβ€”you can update your order later.

🚚 Shipping & Free Delivery Zones

ZONE 1 – Chesham (HP5)

ZONE 2 – Amersham (HP7)

ZONE 3 – Chalfont & Latimer (HP6)

ZONE 4 – Bovingdon (HP3)

ZONE 5 – Berkhamsted (HP4)

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  • No minimum order value required

  • Standard delivery charges range from Β£1.00 to Β£5.00, depending on location and order size.

🧾 Age-Restricted Products (Alcohol & Cigarettes)

You can order alcohol or cigarettes only if you are over 18. If you appear under 25, our delivery driver will request valid photo ID (driving licence or passport only).
If you cannot provide proof of age:

  • The products will be returned.

  • A return fee may apply, deducted from your refund to cover costs incurred.

πŸ“ž Need Help with Your Delivery?

Call us at: 01494 42 48 48
Customer Service Hours: Daily from 8:00 AM to 10:00 PM