Age Restricted Items.

Certain items available on MooLocal.co.uk are age-restricted.
By placing an order for any of these items, you are declaring that you are 18 years of age or older. These items must be used responsibly and appropriately.

Delivery of Age-Restricted Items by Moo Local

Moo Local will only deliver age-restricted items to the address on the shipping label, which may include the reception area of a commercial building or a residential apartment block.

We take our responsibility regarding the sale and delivery of age-restricted items very seriously. To confirm the recipient is 18 years or older, valid photographic identification with a date of birth is required at the time of delivery. The delivery driver will input the recipient’s date of birth into their device to confirm that age verification has been completed. No personal information is stored or accessible after the delivery is completed.

Please note:

  • Delivery to a neighbour, locker, pick-up point, or nominated safe place is not available for age-restricted items.

  • If no one aged 18 or over is present at the address to show valid photo ID and accept the delivery, the item will be returned to Moo Local and re-delivery will be attempted the following day.

If the order is being delivered to a commercial address or residential apartment block, a receptionist, concierge, or mail room attendant may receive the parcel—only if they present valid photo ID confirming they are 18 years or older. If they are unable to do so, the parcel will be returned for re-delivery the next day.

Accepted Forms of Photo ID

Moo Local delivery drivers will accept the following as valid identification:

  • A passport

  • A UK photocard driving licence

  • A photographic identity card bearing the PASS (Proof of Age Standards Scheme) hologram.