Returns policy and refunds
Returning online items ?
If you aren’t happy with any of your items, simply hand them back to your delivery driver at the time of delivery, or to one of our colleagues when using Click+Collect. We will then arrange for a refund to your payment card.
Our team of pickers do their best to choose only the freshest products with the longest expiry dates for you. If you’re not happy with the fresh food or flowers we’ve delivered, our Freshness Guarantee means you can hand it back to your driver and we’ll arrange a refund for you.
After delivery, unwanted items can be returned.Simply contact our customer service with your order number and we’ll happily offer a replacement or refund. For perishable food items, please return within its use-by date.
Please be aware that we cannot accept change of mind returns on certain products due to health and hygiene reasons (such as toothbrushes).
For further help and support with your order please call us on
☎️ 01494 42 48 48
Receiving your refund
Once we have received your product, we’ll refund your money in the same way you initially paid for it.
By credit or debit card – Your money will go back onto the same card. Allow 3-5 working days for the refund to show in your account.
If you purchased at an offer price, your refund will be based on that promotional price. If you are returning items that were purchased on a promotion, such as ‘Buy one get one half price’ or ‘3 for 2’, then the promotion will no longer apply and your refund value will be adjusted accordingly.
If you have any questions around receiving a refund please call our customer service team on ☎️ 01494 42 48 48
